Saunders Building Company — Privacy Policy

Privacy Policy
Last updated: 12 September 2026

Saunders Building Company is committed to protecting the privacy of personal information provided to us by our customers, prospective customers, website visitors and other individuals we deal with.

This Privacy Policy explains how Saunders Building Company collects, uses, stores and discloses personal information.

1. What personal information we collect

Depending on how you interact with us, we may collect information including:

  • Your name

  • Phone number

  • Email address

  • Property or project address

  • Details about your proposed building, renovation or extension project

  • Approximate project budget

  • Preferred project commencement timeframe

  • Information you provide when contacting us or requesting information

  • Information submitted through our website, Facebook or Instagram lead forms

  • Other information reasonably necessary to respond to your enquiry or provide our services

We generally collect personal information directly from you, including when you contact us, submit an enquiry through our website or complete a Facebook or Instagram lead form.

2. How we use your information

We may use your personal information to:

  • Respond to enquiries and requests for information

  • Discuss and assess proposed building, renovation and extension projects

  • Contact you regarding your enquiry

  • Provide quotations, proposals or other information you request

  • Provide and manage our services

  • Communicate with you about projects

  • Improve our services and customer experience

  • Maintain business and administrative records

  • Send marketing communications where permitted and where you have consented or otherwise as permitted by law

We will not use your personal information for purposes unrelated to our business activities unless permitted or required by law.

3. Facebook and Instagram lead forms

If you submit your information through a Facebook or Instagram lead form operated by Saunders Building Company, the information you provide may be made available to us so that we can respond to your enquiry.

This may include your name, telephone number, email address and information about your proposed building project.

We may use this information to contact you about your enquiry and discuss your project requirements.

4. Disclosure of personal information

We may disclose personal information where reasonably necessary for our business operations or to provide our services.

This may include disclosure to:

  • Contractors, consultants and professional advisers involved in providing our services

  • Technology and software providers that assist us in operating our business

  • Website, marketing and advertising service providers

  • Professional advisers such as accountants, lawyers and insurers

  • Government authorities or other parties where required or authorised by law

We do not sell personal information to third parties.

5. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically using third-party software, cloud services and business systems.

While we take reasonable precautions, no method of electronic storage or transmission can be guaranteed to be completely secure.

6. Overseas service providers

Some of the technology and service providers we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to use reputable service providers and protect personal information in accordance with applicable privacy requirements.

7. Access and correction

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.

Requests can be made using the contact details below.

8. Privacy complaints

If you believe Saunders Building Company has mishandled your personal information, please contact us and provide details of your concern.

We will review your complaint and take reasonable steps to address it.

Email: info@saundersbuilding.com

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

9. Marketing communications

Where we send marketing communications, you may request that we stop sending them.

You can contact us using the details below or use any unsubscribe facility provided in the communication.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology or legal requirements.

The latest version will be made available on our website.

11. Contact us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Saunders Building Company
Email: info@saundersbuilding.com
Website: www.saundersbuilding.com